We supply serviced contracts for the following environments:

Desktop environment.

• PC’s
• Notebooks
• Thin Printing systems
• Operating systems
• MS Desktop applications
• E-mail and browsing (outlook and Lotus notes)
• Remote / Mobile access
• ERP client
• User Support
• Change control

Server Environment

• Blade and SAN infrastructure
• VM ware
• Applications and DB servers (SQL,SAP DB, CISAM pervasive)
• Terminal Servers
• VOIP Servers

Support Includes

• Designing and specification
• Installation and commisioning
• configurance and performance tuning
• HW & SW fault resolution
• Routine maintenance
• Capacity Monitoring and planning
• Remote and pre-emptive system monitoring

Account and SLA Management

Operational

• Helpdesk
• Engineer supervsion
• Fault Escalaitons
• document systems and Procedures - site file
• Report on SLA performance
• Manage third party services
• Ensure continuity of Service
• Infrastructure supploy and implementation
• Project management

Stategic

• Identify and evaluate new technologies
• Design and specify new infrastructure systems
• Assist in developing IT policies and procedures
• Develop DRP
• Develop IT strategy and roadmap